Use cases
Where custom solutions typically pay off.
These examples show typical tasks where a custom solution can pay off. Whether that applies to you is something we clarify in the first call.
- 01
Pre-filling questionnaires
- Starting point
- Customers, auditors and authorities send questionnaires in Word, Excel or PDF. Many questions have been answered many times before – yet the answers are gathered from scratch every time.
- Our approach
- New questionnaires are pre-filled in the agreed formats using approved company knowledge. Suggestions show sources and open questions; specialists review and approve. Your team can add, update and, where needed, block approved answers and documents itself.
- Success measures
- Time per questionnaire · share of suggested answers accepted unchanged after expert review
- 02
Extracting and checking document data
- Starting point
- Certificates, specifications, shipping documents or contracts are read by hand, compared against requirements and typed into systems.
- Our approach
- Relevant details are extracted automatically, checked against rules and master data, and deviations are flagged. Unclear cases go to a person, with the reason attached.
- Success measures
- Review time per document · error rate
- 03
Moving data between systems
- Starting point
- There is no interface between ERP, CRM, spreadsheets and customer portals. Data is retyped or copied – costing time and causing transfer errors.
- Our approach
- Through existing interfaces where possible, otherwise through a lean integration: data is transferred, checked for plausibility, and every step is logged.
- Success measures
- Hours per week · errors caused by manual transfer
- 04
Handling enquiries by phone and chat
- Starting point
- Calls and messages are often about the same things: delivery status, appointments, documents, who is responsible. Repeated enquiries interrupt other tasks and take up staff time – and outside office hours much is left waiting.
- Our approach
- A phone or chat assistant answers standard questions based on approved content, records requests in a structured way in the right system, and passes everything else to the right person. Anyone calling or writing knows at all times that they are talking to an AI.
- Success measures
- Share of enquiries resolved directly · call-back time · hours freed up
- 05
Finding knowledge in old records
- Starting point
- Knowledge sits in manuals, tickets, past proposals and technical documentation. Anyone who needs an answer asks a colleague or spends a long time searching.
- Our approach
- A search that answers questions in plain language and backs every answer with its source. Where data is stored and processed is agreed with your IT team.
- Success measures
- Search time · onboarding time for new staff
- 06
Replacing spreadsheets with a real application
- Starting point
- Important processes depend on spreadsheets that are emailed around, maintained in several places and fully understood by only one person. Versions contradict each other, and nobody is quite sure what is current.
- Our approach
- A lean internal application with entry forms, permissions, change history and reporting – connected to your existing systems. If a standard tool is enough, we set that up instead.
- Success measures
- Maintenance effort · errors from duplicate data · processing time
- 07
Preparing recurring communication
- Starting point
- Standard enquiries, status updates and draft proposals are written again and again, even though they are largely similar.
- Our approach
- Drafts are created from the enquiry, the case data and your templates. Nothing is sent before a person approves it.
- Success measures
- Response time · handling time per case
- 08
Compiling reports and analyses
- Starting point
- For monthly or project reports, figures from several systems are copied together, formatted and commented on.
- Our approach
- The data is merged and checked automatically; the report is created as a draft for a person to complete and approve.
- Success measures
- Hours per report · how current the figures are
Your case is not listed?
The list shows examples, not limits. Describe your problem: we check whether there is a sensible solution – and tell you straight away if there is not.
Discuss your use case
Our standard
Whatever we build – four things always apply.
- 01
Tailored
Built for your processes, systems and requirements – using proven components where they fit.
- 02
Integrated
Connected to the systems you already use. Not another island.
- 03
Measurable
We agree in advance how the benefit will be measured.
- 04
In your hands
You receive the client-specific code, documentation and agreed access. Third-party software remains under its own licence terms.